Support
Customer Support
Help with loads, paperwork, invoices and claims.
How we can help
Load updates
Call dispatch 24/7 at +1 (816) 482-2607 or use tracking.
Documents
Bills of lading, proof of delivery and certificates of insurance.
Invoices
Email info@gelletransport.com with your reference number.
Claims
Booking, pickup & delivery: FAQs
How do I book a load?
Use our quote form, call dispatch or WhatsApp us with load details.
How far in advance should I book?
As early as possible; 24–48 hours is ideal for standard truckload.
What happens at pickup?
The driver checks in, the trailer is loaded, freight is counted and the bill of lading is signed.
What if my freight is not ready?
Let us know immediately; waiting time may incur detention charges.
Do you deliver by appointment?
Yes, we schedule and keep delivery appointments.
What is proof of delivery?
A signed document confirming delivery, shared after the load is delivered.
What if the receiver refuses the freight?
We contact you immediately to arrange options such as return, redelivery or storage.
Can I change the delivery address?
Possibly, but it may add cost and time; contact us as early as possible.
Do you offer weekend pickups?
Yes, subject to capacity and the shipper’s availability.
Who loads and unloads the truck?
Usually the shipper and receiver; driver assistance or lumper services must be agreed in advance.