Insurance & claims — FAQs

Carriers maintain cargo insurance subject to policy limits and terms; ask us for a certificate of insurance.

Yes, contact us and we will provide one.

Note the damage on the delivery receipt, take photos and notify us in writing as soon as possible.

Send your reference number, photos, invoices and a description — see claims and complaints.

Yes, time limits apply under carrier terms and law, so report issues immediately.

A delivery receipt signed without exceptions, which can make later damage claims harder.

For high-value freight, consider additional coverage beyond carrier liability.

Package and palletise properly, secure loads and give accurate descriptions.