Legal
Insurance Information
Last updated: 1 November 2026
Cargo liability
Carrier liability for cargo is subject to policy limits and the terms of carriage. For high-value freight, consider additional cargo insurance and tell us the value when booking.
Certificates of insurance
Certificates of insurance are available on request for customers and procurement teams.
Contact
Gelle Transport LLC, 310 Armour Rd Suite 209, North Kansas City, MO 64116, United States · +1 (816) 482-2607 · info@gelletransport.com
Insurance & claims: FAQs
Is my freight insured?
Carriers maintain cargo insurance subject to policy limits and terms; ask us for a certificate of insurance.
Can I request a certificate of insurance?
Yes, contact us and we will provide one.
What should I do if freight arrives damaged?
Note the damage on the delivery receipt, take photos and notify us in writing as soon as possible.
How do I file a claim?
Send your reference number, photos, invoices and a description — see claims and complaints.
Is there a time limit for claims?
Yes, time limits apply under carrier terms and law, so report issues immediately.
What is a clean delivery receipt?
A delivery receipt signed without exceptions, which can make later damage claims harder.
Should I buy additional cargo insurance?
For high-value freight, consider additional coverage beyond carrier liability.
How can I prevent damage?
Package and palletise properly, secure loads and give accurate descriptions.